Refund Policy
Effective Date: June 21, 2024
At East Parlour Hair Salon, we strive to provide the highest quality services and ensure our clients are satisfied with their experience. This Refund Policy outlines the conditions under which refunds may be granted. By using our services, you agree to the terms of this Refund Policy.
Services
Unsatisfactory Services: If you are not satisfied with the service you received, please contact us within 48 hours of your appointment. We will make every effort to address your concerns and, if necessary, offer a complimentary correction service. Refunds for services will be considered on a case-by-case basis and are at the discretion of the salon management.
Products
Returns: We accept returns of unopened, unused retail products within 14 days of purchase, accompanied by the original receipt. For hygiene reasons, we cannot accept returns of opened or used products.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Deposits
Booking Deposits: Deposits required to secure appointments for certain treatments are non-refundable. However, if you need to reschedule your appointment, please contact us at least 24 hours in advance, and we will transfer your deposit to your rescheduled appointment.
No-Show or Late Cancellations: If you fail to show up for your appointment or cancel within 24 hours of your appointment time, your deposit will be forfeited.
Special Considerations
Promotional Offers: Refunds for services and products purchased during promotional offers will be based on the amount paid and not on the regular price.
Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at info@eastparlour.com or call us at [insert phone number].
By using our services, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.